About Us...

Mission Statement

Intent and Commitment

Using the experiences we have learned with Kentuckiana Cares (for more information on Kentuckiana Cares, see “Acknowledgement” below), USA Cares maintains a "call center" dedicated to the millions of Americans who have service members in their family. We also have a family support account created with money generously donated to us, exclusively for use in supporting military families in the same tradition as Kentuckiana Cares.

Trained and experienced Family Resource Coordinators mentor, coach and are the friendly voice that help those families that may not even know the right question to ask. USA Cares’ assistance center is located in Radcliff, Kentucky; it serves a military that is serving in over 120 locations around the globe.

It is the goal of USA Cares and its volunteers to help as many of our military families as possible. We will respond to every request, and a written reply will be sent to each requestor thanking them for their sacrifice and explaining the decision of the folks here in regards to whether or not the requested assistance could be provided.

Eligibility

If you are a military service member (including National Guard and Reserve) or are a family member of a service man or woman who is on active duty or is mobilized, you are welcome to contact us at the assistance center. We have the capability of communicating with you in English, Spanish and German.

We are prepared to assist you in what ever way we can. If you are looking for someone to share a question with, or just have a question about our military that we can answer, please don't hesitate to call or write.

If you are requesting financial assistance, please go to the Request Assistance page in this Website that will let you submit the request. We prefer you use the computer, but if you have access to a fax, print out the request form and you can fax it to us at 866-533-0426.

USA Cares offers our sincere effort to safeguard the resources given to us in forms of donations and corporate support for providing assistance to the most deserving families.

Verification

Each request for support must be complete and verifiable. We cannot accept any request where required information is not provided. USA Cares staff will make every effort to contact the requestor and complete their request.

USA Cares’ Family Resource Coordinators typically will ask you to mail or fax a copy of the bills or services that you need help with. We will then contact those providers, and if your request is approved, mail a check directly to the service provider.

USA Cares will verify that all service members referred to in the request are serving military members. As with Kentuckiana Cares, we will not provide information to the verifying official, unless the requestor has given us permission to do that, if more information if requested.

Acknowledgement

Kentuckiana Cares was an idea brought to life by the management of one TV station in Louisville, Kentucky, WAVE 3 TV. Through their efforts, they teamed with the Mid-South Division of the Kroger Food Stores and the local Chapter of the Association of the United States Army.

This team of media, retail and professional organizations demonstrated that a difference can be made with the simplest of ideas and efforts. The efforts of Kentuckiana Cares are provided under our History, but suffice it to say that the nearly $121,000 that was raised was well spent. The folks who helped by buying a yard sign can know that they made an impact on that young trooper who, when he called home, learned that his community wrapped their arms around his wife and child, and that nobody went hungry. Simple things like that mean a lot to anyone wearing our nation's uniform.